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An Online Parts Division of Village Motorsports Est. 1963

Customer Support:
866.601.3827

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RETURN & EXCHANGE GUIDELINES 

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Return Process 1

COMPLETE ONLINE RETURN FORM

> All return requests must be filed within 15 days of receiving part(s). Return requests after 15 day delivery time period are subject to refusal.

> Warranty returns should be filed immediately after noticing damage or imperfections to assure manufacturer assistance and replacement.

> Returns are subject to a 25% restocking fee.      

> If you have questions about a return, feel free to email our Support Team.

Use this form to request a return authorization number (RA #).  Once this form is received, you will be emailed an RA # with instructions. Please note, this form is also good for core and warranty returns. All returns are subject to a 25% restocking fee.

Orange ArrowCLICK HERE FOR RETURN FORM  (Also Works for Core and Warranty Returns)

Return A Package

Return Process 2

RETURN AUTHORIZATION PROCESS

Please allow 24-36 business hours for your return information to be reviewed.  Return requests may be denied if filed after 15 days of receiving part(s), or are non-returnable items.

NON-RETURNABLE ITEMS:

> All electrical parts

> All decals & stickers

> Any item that has been installed, or attempted to be installed

> Any item not in original packaging, in altered packaging, missing original manuals, literature, or documents

> Tires that have been mounted

> Closeout Items

Return Process 3

SEND ITEMS TO PARTS PIT STOP

Once your return form is submitted and reviewed, you will receive an email of return approval or denial.  Upon approval, you will be provided with a unique return authorization, (RA #), and return instructions.  

REQUIRED FOR RETURN:

> Copy of original invoice.

> Part(s) in original packaging, with literature, manuals, or documents included in original packaging.  Please do not write on original packaging or alter it in any way.

> Include the RA# in the second address line of the shipping label. 

EXAMPLE:

PartsPitStop.com

RA # 123456789

3700 Plainfield Ave.

Grand Rapids, MI 49525

* Returned items are credited back to original payment methods. 

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