WHAT ARE YOUR SHIPPING COSTS AND HOW ARE THEY DETERMINED?
Shipping costs are calculated using a number of factors:
> Size of Part(s)
> Delivery Location
Cost for shipping is shown during the checkout process before you finalize your order. Shipping methods may be altered by Parts Pit Stop shipping experts at the time of shipment. This provides the best and fastest method of shipping depending on the time/day your order is leaving.
Please note: Items such as ATV fenders, body panels, storage boxes, UTV windshields, and other large, bulky items are subject to a freight delivery charge. You may be contacted for additional shipping fees if items are too large to ship by UPS or USPS.
If you are ordering an item you think may be too large or heavy for traditional shipping methods, please contact our Support Team for a very affordable freight shipping quote.
HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?
As much as we wish every item could be in stock, some parts require transfer from manufacturer warehouses. If we have all items in stock for your order, it will ship within 1 business day of order placement. If part(s) require manufacturer ordering, it can take up to four (4) business days for this order to ship. Once your order is complete, it will be shipped and you will receive an email with the tracking information.
If you have any backordered or discontinued items, you will be contacted by our Support Team for order adjustments. As we are located in Grand Rapids, MI, delivery time after departure is 1-4 business days in the U.S. depending on your location from Michigan.
International orders range from 10-15 business days (USPS) and 2-3 business days (DHL) depending on the speed of customs. All customs charges, duties, and taxes are to be paid for by the purchaser.
I SELECTED NEXT DAY SHIPPING, WHY WASN’T MY PART DELIVERED THE NEXT DAY?
No matter what shipping method you choose, your order still has to go through our processing procedures. If you choose next day shipping, this is how the order ships from our location. If we have all items in stock, your order will ship within 1 business day of order placement. If part(s) require manufacturer ordering, it can take up to four (4) business days for this order to ship. If you have questions on availability and lead time, feel free to contact our Support Team.
I WAS JUST NOTIFIED THAT A PART I ORDERED CANNOT BE SHIPPED FOR THE PRICE I WAS CHARGED. WHAT NOW?
All website shipping rates are configured from manufacturer input of weights and dimensions. If these inputs are not exact, shipping charges may be incorrect. At this point, we weigh & measure the items at the time of shipment to determine the best shipping method possible. If there is an issue with your order, you will be notified as soon as possible with options to move forward with your shipment. Refer to the freight shipping directions below for more details.
Don't be discouraged by the delivery cost of ordering large quantities, large, or bulky items. Freight delivery is affordable!
For example, one (1) pallet, weighing less than 250lbs, shipping to most of the east coast and the mid-west, starts at a $95.00 rate to a business address. If you do not have a business address we can also locate the closest freight terminal for you to pick up your order without having to pay additional residential fees.
DO YOU INCLUDE SHIPPING INSURANCE?
When an order is valued at more than $50.00 (USPS) and $125.00 (UPS), we insure the package for the invoiced amount. Deliveries are insured for invoice amounts in the event of an unfortunate (missing, damaged) shipment. All shipments are prepared with tracking numbers to show transit details. If you have experienced an unfortunate shipping situation, please contact our Support Team for information.
I JUST RECEIVED A PART THAT WAS DAMAGED IN SHIPPING, WHAT DO I DO?
Please use the return claim form on the Return Form page and provide information as accurately as possible, (including pictures illustrating the damage) and submit the form to our Support Team. Please allow 24-36 business hours for replies concerning shipping damage as we answer all inquires in the order they are received.
CAN I REQUEST A QUOTE ON A PARTICULAR ORDER?
Any part(s), services, requests, shipping quotes, part availability, and delivery times will be answered by our Support Team. Please allow 24-36 business hours for replies concerning quotes as we answer all inquires in the order they are received.
Providing as much information as possible (part numbers, quantities, and location for shipment destination) will help in quote accuracy and efficiency.
DO YOU SHIP INTERNATIONALLY?
Many parts can be shipped internationally and we offer a country list during our checkout process. If you have any questions about shipping to your country, feel free to contact our Support Team for information.
Our default international shipping method is through United States Postal Service (USPS) as they offer the most affordable methods of customs and delivery charges. Shipping time can be expedited using DHL service for an additional cost. For DHL options, contact our Support Team for rates. In the event that a certain product or brand cannot ship to your location, you will be contacted via email from our support team.